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MattHumphries-b's avatar
MattHumphries-b
Community Member
2 years ago

Progress of Storyline activity embedded in Rise course not saving upon exit

Hi there, As the title describes, I'm having an issue with a course I've built for my organization where, if the learner exits the course before the course is completed, but after completing the e...
rise 360
MattHumphries-b's avatar
MattHumphries-b
Community Member
2 years ago

Hi Steven,

Apologies for the delayed response - this is not my main account as I do not want to post this issue on my organization's account, so I missed your response.

I've been working with one of your team's engineers through a support case email exchange, and we've tested many different settings to no avail. For example, changing the tracking settings in both the Storyline activity and the Rise course (eg. track by course completion/quiz result/slides viewed), trying different SCORM publishing settings (eg. SCORM 2004 3rd/4th edition, SCORM 1.2 etc). Nothing has really helped.

However, they did have me test the course in SCORM Cloud and I was unable to recreate the issue. So as you say this could potentially be related to the LMS we use (SmarterU).

If you have any further suggestions on settings I could alter that would be much appreciated.

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Matt!

No worries!

I see that my colleague Mcgem was helping you through your case. Thanks for letting him know you resolved your issue by switching to xAPI when publishing! If you run into any setbacks moving forward, please let us know.