Forum Discussion
Project won't open on first try?
Does anyone know why I get a message that my project won't open and that I need to close it and open it again? It sometimes opens after one try, but sometimes I have to open and close it like 3 times. How can I prevent this or what's the issue?
That is what's politely called "unexpected behavior."
Here’s some standard advice that the staff usually offers:
- Be sure you only work on Storyline files located on your local hard drive.
- Quit Storyline and relaunch it.
- If that doesn’t help, try to repair Storyline (see Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior).
If all that fails to help, submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
2 Replies
That is what's politely called "unexpected behavior."
Here’s some standard advice that the staff usually offers:
- Be sure you only work on Storyline files located on your local hard drive.
- Quit Storyline and relaunch it.
- If that doesn’t help, try to repair Storyline (see Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior).
If all that fails to help, submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
If you have preview switched on in Explorer it can make Storyline think the file is already open.
