Hi Nikki!
Sorry to hear you've run into this setback! Glad to see Eric has been helping!
Testing the behavior on my end, in the current version of Storyline 360, I had the same results as Eric. After publishing a sample Storyline course to Word, the 'VIEW DOCUMENT' button functioned as intended.
If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't do the trick, would you be comfortable sharing the affected .story file? Feel free to upload a copy here in the discussion or privately through a support case.
