Forum Discussion
Hi Sue,
Have you reached out to your Canvas LMS team? They likely are familiar with what this error means in their system. In the instances that I've seen folks have that error and share in ELH, one of these options tend to fix it:
1. If your learning management system (LMS) automatically launches content in a separate browser window, don't set Articulate Storyline to launch content in a new window. Otherwise, you may encounter an LMS communication error.
To make sure Storyline doesn't launch your course in a new window, do the following:
- Go to the Home tab and click Player.
- Click Other on the ribbon.
- Uncheck the box to Launch player in new window (creates launch page).
- Click OK.
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2. This may be caused by the version of Java that you have installed.
Some LMS’s use a Java API object to load content. Since content created in Articulate does not require Java, please do the following:
* Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.
Let us know if you need anything else!
- SueChacon7 years agoCommunity Member
Yes, I figured it out. Thank you.
Sue Chacon
Instructional Design Specialist
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