Forum Discussion

JeremyNunn's avatar
JeremyNunn
Community Member
2 years ago

Quiz settings not saving when publishing

Hi Team

I have my settings for my quiz questions set so the answers do not display if the answer is incorrect, but when I go to publish the course in LMS platform the settings go back to the default settings and all answers are visible allowing the user to see the correct answer. 

Content and images are all updating correctly its just the quiz settings that doesn't seem to retain when being published

  • Hi Jeremy!

    Sorry to hear that your Quiz Settings aren't retained in the published output (LMS).

    When you select Hide All Answers in the Quiz Settings, learners won't see correct answers after submitting questions, nor will they see feedback statements that you added. See this quick animation below on how the quiz should behave with this setting:

    When I published the Rise 360 course to LMS and uploaded it to an LMS server, SCORM Cloud, the quiz behaved the same way as shown above.

    To investigate this issue, first, try clearing your web browser cache. Here's how to do it for your browser:

    Next, can you try republishing your Rise 360 course to LMS, and upload it to your LMS as a new course?

    If the issue persists, please create a support case so we may look into this issue closely. 

  • JeremyNunn's avatar
    JeremyNunn
    Community Member

    Hi Gren

    Thanks for your reply - I have tried different browsers and clearing cache and no success

    I even tried recreating the course and duplicating it and still the quiz settings dont seem to make it to published format :( - I will log a support case

    • AngeloCruz's avatar
      AngeloCruz
      Staff

      I'm sorry that the solution did not work for you, Jeremy!

      Please open a support case so that our engineers can take a closer look at your issue and possibly determine the following steps to fix it.

      I hope this gets sorted out as soon as possible.