Re: Working with large videos

Hi Hector! So sorry to hear you're getting an issue with your video. You can try re-encoding your video using a third-party video conversion tool called Handbrake (http://handbrake.fr/).

If you're still getting an error when you try to upload the video, would you mind sharing a copy of your video file so we can troubleshoot your issue? You can share it privately using this link, and our customer support engineers will reach out directly to work with you on this issue.