Forum Discussion

WebsterR101's avatar
WebsterR101
Community Member
10 days ago

Reach 360 - Force Pending Users to Join

Can we skip the Pending Users step in Reach 360 and force someone to join instead of the current system where they're sent an invite link which they then have to accept? We're currently using Reach...
Articulate 360
reach 360
JMManalili's avatar
JMManalili
Staff
10 days ago

Hi WebsterR101​,

Thanks for reaching out! I can see how waiting for each pending learner to complete the join process can make managing your users more difficult.

Pending users need to accept their invitation and complete the join process before they become active learners, so admins can’t complete this step on their behalf.

For now, you can resend the invitation by going to Manage > People > Pending. From there, you can resend an invitation to an individual learner or select multiple pending learners and resend their invitations.

It’s also worth confirming that the email addresses are correct and asking learners to check their inbox, spam, junk, or email quarantine folders for the invitation.

Thanks for sharing how this affects your team’s workflow. We appreciate the context you’ve provided!

WebsterR101's avatar
WebsterR101
Community Member
9 days ago

Thanks JMManalili​. We're aware of how to manage pending users and resend their invites, but that doesn't solve our core problem. We effectively want to remove the pending state altogether and have someone be active the moment we add their email address.