Forum Discussion
Reach360 due dates not updating
I had originally published a course with due dates before realizing I was unable to customize due dates for different groups. I have since removed the due date on the course. However, it seems Reac...
Hi StefanieLamanna!
Happy to help with this!
Are your Reach 360 learners still seeing due dates displayed after clearing their browser cache? As well as across multiple supported browsers? Because the course originally had a due date, the reminders cannot be disabled, as the system respects the original settings. Especially if the due date reminders were already sent to learners (e.g. 5 days, 3 days, 1 day due). The learners can be advised to disregard the notifications being received.
If you're still running into trouble, please connect with our team through a support case. They'd be glad to continue troubleshooting with you!
