Recording from software called Tilos does see pop up window in Tilos

Thank you for your response. Areyou an Articulate Employee ??

Secondly i wish to sate that im hust a user NOT technician. Ido not understand the jargon you use in your response. I am using the latest update of Tilos 11.4 . I use Tilos as part of my professional work as an engineer .Can you suggest an alternative which does Linear scheduling ?

I tested with Snagit which is a Techsmith product like Camtasia. I ahve tested Tilos screen capture with Camtasia in the past not with this particular Tilos. Project. 

I just want to get on with my job i expect some feedback from Articulate support abotu this bug or a dsicount on my subscritpion  until it is fixed. IT costign me money with it NOT working. Please pass my response on to soemone in the employee team at Articulate.