Forum Discussion
Red X and Storyline not responding
Hi!
I was adjusting an object on the timeline when all of a sudden my screen went to white with a red x. Storyline stopped responding so I was forced to quit it. When I tried to reopen the file I was unable to save it and Storyline quit unexpectedly
Hi Maren,
I'm so sorry to hear that you're experiencing this issue! I understand that can be incredibly frustrating while working on a project, but I'm happy to help troubleshoot! I'd like to start with a few clarifying questions:
- Are you working from your local hard drive? Unexpected behavior can happen if there is a corrupt element on your slide.
- Is this happening with one specific file or multiple files? Have you tried importing the slides into a new Storyline file?
- You can try to repair your software, which typically fixes the issue.
If you need further assistance, we’ll be happy to take a look at your project here or privately through a support case!
