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HayleyBigelow's avatar
HayleyBigelow
Community Member
19 hours ago

Removing Storyline Templates Seems Impossible

Over time our team has built up a long list of templates that are now out dated and do not need to be used. According to any information I can find on here or google, you should be able to remove the...
storyline 360
Ange's avatar
Ange
Community Member
18 hours ago
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Hi Hayley, 
A possible fix: After deleting the templates as laid out in your post (which is the recommended process), have you tried emptying your caches... before opening storyline?  That has worked for me a few times.

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Impossible","id":"message:1220405","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:1176804"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1220405"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1220405"},"body@stripHtml({\"truncateLength\":200})":" Over time our team has built up a long list of templates that are now out dated and do not need to be used. According to any information I can find on here or google, you should be able to remove the...","body@stringLength":"578","rawBody":"

Over time our team has built up a long list of templates that are now out dated and do not need to be used. According to any information I can find on here or google, you should be able to remove them by deleting them out of our \"Storyline Templates\" folder on our computer within the \"My Articulate Projects\" folder. However when I have done this, they are still all showing on my Storyline \"My Templates\" window when I go to choose which template to insert. 

\n

I'm looking for guidance on how to remove unwanted/outdated Storyline Templates effectively. 

","kudosSumWeight":0,"postTime":"2025-03-17T09:01:58.198-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1220405_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Over time our team has built up a long list of templates that are now out dated and do not need to be used. According to any information I can find on here or google, you should be able to remove them by deleting them out of our \"Storyline Templates\" folder on our computer within the \"My Articulate Projects\" folder. However when I have done this, they are still all showing on my Storyline \"My Templates\" window when I go to choose which template to insert. 

\n

I'm looking for guidance on how to remove unwanted/outdated Storyline Templates effectively. 

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Hi Hayley, 
A possible fix: After deleting the templates as laid out in your post (which is the recommended process), have you tried emptying your caches... before opening storyline?  That has worked for me a few times.

","body@stringLength":"241","rawBody":"

Hi Hayley, 
A possible fix: After deleting the templates as laid out in your post (which is the recommended process), have you tried emptying your caches... before opening storyline?  That has worked for me a few times.

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