Forum Discussion

Community Member

5 months ago

Replay 360: Sound is choppy after publishing video

Hi E-Learing Heroes community! I created a video in Replay 360 with audio and JPEG images of PowerPoint slides. After publishing, the sound 'jumps,' especially near the end, but the original audio se...

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Replay 360

ElyseSmith-0e4a

Community Member

12 days ago

I have a similar issue. I'm importing a short 3-minute video saved as a .WMV file. When I open the video in Replay, the audio is very choppy, but the original version is fine. Is this because of the file type?

LucianaPiazza

Staff

12 days ago

Hi ElyseSmith-0e4a,

Thanks for reaching out!

I understand that you're inserting a video into Replay 360 and the audio isn't playing as expected.

Can you help me understand if you're experiencing this choppy audio while editing in Replay 360 or after publishing the project to Review 360 or a Video File?
- I can confirm that .WMV files are included in our supported video formats in Replay 360.
Are you experiencing this with any other files or just this specific video file?
If you import the video file into a new Replay project, does the audio quality change?

Looking forward to hearing from you!

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I created a video in Replay 360 with audio and JPEG images of PowerPoint slides. After publishing, the sound 'jumps,' especially near the end, but the original audio se...","body@stringLength":"291","rawBody":"

","kudosSumWeight":1,"postTime":"2024-11-06T12:04:15.362-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:advice","text":"advice","time":"2024-08-27T05:27:09.615-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Replay 360","text":"Replay 360","time":"2017-03-07T15:08:05.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1205955_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1205955":{"__typename":"Conversation","id":"conversation:1205955","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1205955"},"lastPostingActivityTime":"2025-03-06T09:23:11.872-08:00","lastPostTime":"2025-03-06T09:23:11.872-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1205955":{"__typename":"ModerationData","id":"moderation_data:1205955","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1205955_1":{"__typename":"Revision","id":"revision:1205955_1","lastEditTime":"2024-11-06T12:04:15.362-08:00"},"ForumReplyMessage:message:1218854":{"__typename":"ForumReplyMessage","id":"message:1218854","conversation":{"__ref":"Conversation:conversation:1205955"},"author":{"__ref":"User:user:1227187"},"revisionNum":4,"uid":1218854,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Replay 360: Sound is choppy after publishing video","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1218854"},"parent":{"__ref":"ForumReplyMessage:message:1218762"},"body":"

Hi ElyseSmith-0e4a,

Thanks for reaching out!

I understand that you're inserting a video into Replay 360 and the audio isn't playing as expected.

Can you help me understand if you're experiencing this choppy audio while editing in Replay 360 or after publishing the project to Review 360 or a Video File?
\n
- I can confirm that .WMV files are included in our supported video formats in Replay 360.
\n
Are you experiencing this with any other files or just this specific video file?
If you import the video file into a new Replay project, does the audio quality change?

Looking forward to hearing from you!

","body@stringLength":"1382","rawBody":"

Hi ,

Thanks for reaching out!

I understand that you're inserting a video into Replay 360 and the audio isn't playing as expected.

Can you help me understand if you're experiencing this choppy audio while editing in Replay 360 or after publishing the project to Review 360 or a Video File?
\n
- I can confirm that .WMV files are included in our supported video formats in Replay 360.
\n
Are you experiencing this with any other files or just this specific video file?
If you import the video file into a new Replay project, does the audio quality change?

Looking forward to hearing from you!

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-05T06:30:06.683-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1218854_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741994712550":{"__typename":"CachedAsset","id":"theme:customTheme1-1741994712550","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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