Error Loading Course on Apple Products - iPhone, iPad
I have 3 courses that have been live for a few months, and I've continued to have complaints that users are running into issues when trying to open a course created in RISE360 from our LMS site. I have been able to narrow the issue down to Apple. It happens mostly on iPhones and iPads running later versions of iOS, but sometimes on newer versions too. Sometimes the screen will go black, then kick them back to our website and sometimes they will receive a white error message page. 89% of our users are mobile and Apple users make up a good portion of that. What do I need to do to fix this?!?Scores Changing in LMS. Issues with SCORM Packaging
Can anyone provide insight on how to set up a SCORM file using Storyline to read from 0 to 100? Currently, in Workday ETC is running overnight, and it's changing scores in our LMS. What Workday support was able to provide is that the ETC is reading the file and grabbing the highest score. A learner may complete the quiz with a 56.25%, but when ETC is grabbing the highest score, which in the photo below, is 83.33%. Apparently, the file is set to read from 100 to 0, and I'm not sure how to fix this. We need to configure the file to show the last score being recorded as the highest score, so ETC captures the correct score. Current quiz settings: Passing %: 80%. Published as Passed/Incomplete; we've also done Passed/Failed.Articulate Rise Quiz:
If I want to create a Quiz (Exam) with 30 questions, in separate categories. Requirements include: 80% passing score (of the 30., not by category) 2 Attempts Is the only way this can occur is by creating ONE Quiz Lesson? I have multiple quiz Lessons, because I want the 30 questions divided into Categories. As a user, if you fail the first Lesson, you can't move forward. If turn that off, how do they know at the end to go back to the beginning, or another section? Any thoughts on this? https://share.articulate.com/fGWnMfqw_VIRVZSthibMBStoryline: Animate or GSAP in JavaScript animations
Hi, I have used some GSAP animations, although not heavily. I've just found out that the advanced JavaScript API ( https://www.articulatesupport.com/article/Storyline-360-Advanced-JavaScript-API) exposes the JavaScript animate command, which seems to be what the AI generated animations use. Which should I as an end-user work with (long-term support)? Which is easier to use/learn? Which has better functionality? I currently don't have access to the AI Assistant version of Storyline so will need to code these myself. ThanksChanging Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Cannot generate Lessons with AI
I have taken this issue to support but no help so far... I have been using the AI Assistant in Rise 360 to generate the learning objectives, then the lessons and lastly creating the course. I find this a super-useful place to start for content creation. However, the last several courses I tried to develop will not let me generate the LESSONS as a final AI step. I get an error in the bottom right and the Generate Lessons button never appears: Complete required fields to Continue. I cannot see any additional fields to complete and support cannot access the content because I have not generated the lessons yet. Has anyone run into this issue and have a solution?Custom Table of Contents
Hi all, Fairly new here, and self taught so i'm looking for advice! I'm building a custom table of contents. I'd like each slide title to show a visited state once that slide has been visited. I've set up the states and applied a trigger to change the state when the timeline starts on that slide. However when learners revisit the TOC on the following slide, the state of the previous slide title resets to normal. Any ideas on how I can get the visited state to remain throughout the rest of the slides? Thank you!Trouble with Variables and Ranges
I have a branching path scenario that I want to end with the user having a Good, Moderate, or Poor outcome based on their choices. Here is the setup to attempt to achieve this: I've set each slide with three choices, each one giving a different value. Good choice = 4, Moderate = 2, and Poor = 0. I have a variable, "SCORE" that will change depending on the choices the user makes. By the end of the scenario the user will be taken to the appropriate result slide under the following conditions: Good Slide - SCORE variable is 16 (this assume they got every answer correct) Moderate Slide - SCORE variable is between 9 and 15 Poor Slide - SCORE variable is between 0 and 14. The problem I'm running into is that I don't see how to give a variable value a range, rather than one specific number value. For example, how would I set a trigger so that the user will end up with the Moderate result should they fall within the point range I've listed? Am I maybe setting up this activity totally wrong all together and there is a better way? Thank you in advance!Accessibility Audit Results - Headers/Statements
I assume and from what I can see many others are encountering issues with RISE controlled elements appearing on Accessibility compliance audits and reports. I have a number of items that appear to be outside of the authors control, and on the other hand I see Articulate reporting as recently as yesterday that they are fully compliant. What concerns are others encountering, and what work arounds have folks identified to address concerns? From my end, some of my most common flags are: Critical - Pulsing marker on interactive graphics can not be turned off, or set to stop after 5 pulses within RISE solution (ie:without use of custom CSS). High - Text is cut off when user increases text spacing. (ie Flip cards, and knowledge check results). Solution again seems to only be in custom CSS. High - Knowledge check question headings are aria-hidden. When using JAWS, this causes the heading to not be announced. Medium - Non text Contrast do not meet minimums for Lesson completion status icons (circles), audio player bar. (Rise says is the is the authors responsibility but even on white background it fails. Medium - Checkbox lists are double labelled. "Inputs have aria-labelledby and label element" Medium - All buttons, and most labels force to ALL CAPS even when label is suctom set to sentence case. Has anyone had any luck overcoming any of these or getting Rise to actually address them? Or do you have others to add to the list?
