Forum Discussion
Replay 360: Sound is choppy after publishing video
Hi Luciana,
The audio is choppy when I insert my source video into Replay in the .wmv format. I also tried to publish it but had the same choppy audio. Also, I have not experienced this before and have not tried other .wmv files. I have not had this issue with any other videos in other formats.
Hi ElyseSmith-0e4a!
Glad to see Luciana has been helping you. Thanks for following up!
I tested the behavior on my end, using a sample .WMV file imported to Replay 360. When both previewing the file, and after publishing to Review 360, I did not detect any choppiness from the audio. For your reference, I've attached a zipped copy of the .WMV file I used for testing.
As a troubleshooting step, I suggest performing a repair of your Replay 360 installation to see if that corrects the issue. If that doesn't do the trick, do you mind sharing the problematic .WMV file so we can take a closer look? Feel free to upload that here in the discussion or privately through a support case.
Looking forward to hearing from you!