Forum Discussion

DOMETICAcademy's avatar
DOMETICAcademy
Community Member
5 years ago

Reporting issues Rise360 in Chrome

Hi,  We have recently been getting more and more issues of users that does not get a correct status of the Rise courses in our LMS. The problem seems to not be affecting our Storyline courses. W...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi James! Is it possible some learners aren't using the Exit Course button, and are instead manually closing the browser window? 

Also, it sounds like your LMS may need to update their system to account for the recent change in Chrome.

Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course browser window is closed (not using the Exit Course button). We made an update to Rise 360 in February to account for this change in Chrome. 

If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly.

I would share this information with your LMS support team to see if you can get more information on their plans for updating!