Forum Discussion

Liz_Tyler's avatar
Liz_Tyler
Community Member
4 years ago

Returning to Rise from an external link

Hi, I have a need to get the user to visit and external link (which I know how to set up) but I then need the user to return to the module. What address do I use for this and how do I test it? Do ...
rise 360
MoraigVuurman's avatar
MoraigVuurman
Community Member
2 years ago

Tested in SCORM cloudLMS: Blackboard. Rise module hyperlinks open in a new tab but when closed it does not return to where the user was in the course. Course is closed (pop-ups are not blocked) Tested in SCORM cloud and similar behaviour

EricSantos's avatar
EricSantos
Staff
2 years ago

Thanks for opening a support case as well, Moraig. I'm glad to see that you've worked with my colleague, Lianne, and that you were able to resolve the issue on your own by changing your settings to Frameset. Nice work!

If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.

  • markPPA's avatar
    markPPA
    Community Member
    5 months ago

    Hi. The frameset suggestion appears to solve an issue I was having testing a Rise course in SCORM cloud, where after opening a resource from an external site (in 2nd tab) then closing the 2nd tab, the Rise course was not opening on the original tab. Setting SCO launch type and Player launch type both to Frameset overcomes the problem.

    Now I need to explain to the company LMS team what settings are required to achieve the same resolution in SuccessFactors LMS (where the issue origianlly arose). Any suggestions? Can I just tell tehm they need to set "SCO launch type and Player launch type both to Frameset"?

     Thanks

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      5 months ago

      Hello markPPA, 

      I see that you're working with my colleague Lianne in a support case. You're in excellent hands! Looks like she just replied to you this morning, so we'll keep the conversation over in your case.