Forum Discussion
Review 360 - Localization Tool Freezing
We have not had any issues in the past month using the Review 360 for translation validation, but all of a sudden yesterday or reviewer is running into issues when validating the text. He informed me...
Hi BaileyJenkins-3,
I'm happy to help!
It sounds like the reviewer is seeing the site freeze while reviewing a course in Review 360. To help us narrow this down, can you share a bit more information?
- Can anyone else reproduce the issue, or is it happening to just one reviewer?
- Does it happen with multiple courses or only one specific course?
- Which browser is the reviewer using?
- What happens when they try a different browser or an incognito/private browsing window?
Once we have those details, we can take a closer look and determine the next steps.
Hi Kelly,
- Yes, another reviewer experienced the same with a different language
- So far only 2 courses
- Using chrome and edge
- Issue still happens when using another browser, switching between chrome and edge. Please note, the reviewers have also cleared their browser cache and cookies.
Hello BaileyJenkins-3,
Thanks for sharing additional details with us! Interesting that clearing cache and cookies didn't provide any changes.
- I see that they didn't try another browser. Did your reviewers end up trying an incognito window?
As a troubleshooting step, I recommend that they double check that their browser settings are enabled correctly to view courses.
If this is still happening for them, we'd be happy to take a closer look at a screen recording of this behavior within a support case.
