Forum Discussion

BaileyJenkins-3's avatar
BaileyJenkins-3
Community Member
10 days ago

Review 360 - Localization Tool Freezing

We have not had any issues in the past month using the Review 360 for translation validation, but all of a sudden yesterday or reviewer is running into issues when validating the text. He informed me...
Review 360
EricSantos's avatar
EricSantos
Staff
4 days ago

Hi BaileyJenkins-3​,

Thanks for sharing the video. I can see the freezing behavior you're describing.

I appreciate the additional troubleshooting details you've shared with Luciana and Kelly so far. Since the issue is affecting multiple reviewers, multiple languages, and more than one course, I'd like our engineers to take a closer look. I've gone ahead and opened a support case on your behalf so we can continue the investigation directly, and I've included the video you shared with the case.

In the meantime, could you also confirm the following for the affected reviewers?

  • They're using the latest version of their browser
  • The browser settings outlined in the article Luciana shared are configured as recommended

 

Our team will follow up with you via email shortly to gather any additional information needed and review the behavior in more detail.

BaileyJenkins-3's avatar
BaileyJenkins-3
Community Member
16 hours ago

Hi Eric,

 

Yes, I can confirm the reviewers are using the latest browser version and their settings are aligned with the recommendation from Luciana.