Forum Discussion
Review 360 forcing all reviewers to create accounts (even when I tell it not to)
When I sent a Review 360 link to a client to review, and I select the "Allow users without Articulate IDs to comment" option, Articulate still forces all users to login, or create an account and log...
I am having the same issue, except it is isolated to only one SME. She is prompted to create an account, and is unable to comment in review. Please advise.
Hi Tonya!
Thanks for reaching out! If your SME has previously created an Articulate ID or had a trial, then the system will recognize the email and ask them to log in. Do you know if they've already created an Articulate ID?
The alternative would be to either choose the "Forgot Password" option if they don't remember their login credentials, or they can use another email address that isn't attached to an Articulate ID.
