Forum Discussion
Rise - Image Content Library Issues
Anyone else having issues loading Content Library images? I've cleared my cache and cookies, used incognito, used different browsers and cannot get any images to load. Its not an internet issue either. It just sits at "Loading Content Library," and nothing ever loads.
Same here. And it's loading the same pictures despite the search term entered. I entered professional and my colleague entered laptop and we get the same pictures.
Hi AlysonSchnel823!
Sorry to hear you're also having trouble when accessing images from the Content Library in Rise 360!
I noticed that you've also opened a support case. Smart move! You're in great hands working directly with our support engineers, and they should be getting in touch with you shortly. In the meantime, have you tried clearing your browser's cache, or using a different supported browser to see if the issue can be replicated?
Yes, it's being very slow to load, compared to my usual experience.
Hi MichelleMoor287 & JebHoge!
So sorry that you've also hit this snag when adding images from the Content Library to Rise 360!
As I shared previously in this discussion, I'm unable to replicate the same issue on my end using Google Chrome. When viewing our status page, all systems are operational as well. As an initial troubleshooting step, I recommend clearing your browser's cache, and using a different supported browser to see if the same behavior can be replicated.
If you're still having trouble after those steps, please connect with our team through a support case. They'd be happy to assist further!
Yes, not loading images at all today. What do we do to have this corrected?
Hi KylianNijakowsk!
Sorry to hear you've run into this setback with the Content Library in Rise 360!
Thank you for sharing the troubleshooting steps you've tried so far. Checking our status page, I'm not seeing any outages currently reported. Also, testing the behavior on my end, with Google Chrome, images from the Content Library were populating and loading as expected!
I've opened a support case on your behalf so our support engineers can work with you directly on this issue. You're in excellent hands troubleshooting with them and they should be following up with you shortly! In the meantime, is there a chance your computer's firewall could potentially be getting in the way?
Looking forward to hearing from you!
