Forum Discussion
RISE - Quiz calculation animation blank with no "Take Again" option
Hello there!
There's a few of our students that reported that they get a blank calculation at the end of the Quiz in some of our RISE lessons. When checking the HTML code under the hood, we can se...
We have been having this, too. We didn't have reports for approximately 1 month, and then we have reports again. We had a case about this, and we cannot replicate it, and neither can the Articulate team. However, the user will be completely stuck. We have seen this with 2004 4th edition. It was happening a lot, and then suddenly stopped getting reports for about a month, and now we just got one again.
Hello Carli,
Sorry to hear that the issue happened again to one of your learners. Can you confirm if there's something different about the affected user's setup than the others who did not observe the problem? We can start by checking if he/she is using a different or outdated browser. We can have them use the latest version of Google Chrome for the best experience.
If the issue persists, enable debug mode in your Rise course when you publish to LMS to help troubleshoot the affected users. You can share the debug logs with your LMS administrator so they can better understand what's happening.
Over the past two weeks, we have had a small number of students (4) reporting this issue.
We have been unable to find any computer/browser commonalities between students experiencing this issue.
