Forum Discussion
RISE - Quiz calculation animation blank with no "Take Again" option
Hi there,
Was any resolution or pattern ever found for this? We've just done an assignment out to 6000 people and had our first report this morning.
Concerned if it becomes a widespread issue. Our LMS (Oracle) doesn't allow for resetting in progress attempts, only completed training. Therefore our only workaround is to flag the learner Bypass Complete, which negates the point of the quiz.
Interestingly when I did this (which then puts the learning into a review mode, and doesn't affected existing attempts) the issue did not reoccur for the same learner on the same PC.
I believe Rise doesn't have a 'resume or restart' prompt capability like Storyline does when you go back into a course?
Hi JoeBoss-fb8b9fe,
Thanks for reaching out!
I have a few troubleshooting questions to get started.
- To confirm, one user so far is experiencing this issue?
- Have they tried using a different browser or clearing their cache?
- Is there anything you can think of that differentiates this user's setup from the others?
To answer your last question, a Rise course is expected to automatically pick up at the beginning of the last lesson or quiz where they left off after exiting. We'll look out for your reply!
I think my colleague figured out where this had gone wrong. I had tested the course, failed it once (deliberately) and was able to continue.
It seems he'd only set it up for two attempts in total. This can be fatal in our LMS, as unless you specifically publish with tracking set to Complete/Fail, the system just views a failure as 'In Progress'.
Can only assume that the learner who shared their screen with me, hadn't told me the full story that they'd failed it twice.
With Rise-written courses, this can leave you absolutely stuck, particularly if there is a final/closing section after the quiz.
He's set it back up for unlimited attempts and re-versioned it in the LMS, which I think has resolved it.
Cheers