Forum Discussion

DominicSt-Georg's avatar
DominicSt-Georg
Community Member
2 years ago

RISE - Quiz calculation animation blank with no "Take Again" option

Hello there! There's a few of our students that reported that they get a blank calculation at the end of the Quiz in some of our RISE lessons. When checking the HTML code under the hood, we can se...
rise 360
KellyAuner's avatar
KellyAuner
Staff
10 days ago

Hi JoeBoss-fb8b9fe,

Thanks for reaching out!

I have a few troubleshooting questions to get started.

  • To confirm, one user so far is experiencing this issue?
  • Have they tried using a different browser or clearing their cache? 
  • Is there anything you can think of that differentiates this user's setup from the others?

To answer your last question, a Rise course is expected to automatically pick up at the beginning of the last lesson or quiz where they left off after exiting. We'll look out for your reply!

JoeBoss-fb8b9fe's avatar
JoeBoss-fb8b9fe
Community Member
9 days ago

Hi KellyAuner​ 

I think my colleague figured out where this had gone wrong. I had tested the course, failed it once (deliberately) and was able to continue.

It seems he'd only set it up for two attempts in total. This can be fatal in our LMS, as unless you specifically publish with tracking set to Complete/Fail, the system just views a failure as 'In Progress'.

Can only assume that the learner who shared their screen with me, hadn't told me the full story that they'd failed it twice.

With Rise-written courses, this can leave you absolutely stuck, particularly if there is a final/closing section after the quiz.

He's set it back up for unlimited attempts and re-versioned it in the LMS, which I think has resolved it.


Cheers