Forum Discussion

DavidDaoud's avatar
DavidDaoud
Community Member
6 years ago

RISE - VIdeo Automatic Transcoding is creating audio sync issue

Hello, For few weeks now my clients are highlighting audio sync issues in the videos we uploaded and imbedded in RISE courses. This is quite painful as I have speakers talking in front of the came...
rise 360
SadiyaAbjani's avatar
SadiyaAbjani
Community Member
5 years ago

Hey folks, any movement on this issue? Rise keeps transcoding and I have a client who cannot upload the course to their LMS due to the renaming convention when the file is transcoded.

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    5 years ago

    Hi Sadiya! After troubleshooting David's case, we found the transcoding issue was more related to the video files themselves rather than to Rise 360. 

    We'd love to take a look at your LMS output file if you wouldn't mind sharing it. If that works for you, you can send the file privately by clicking here.