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KurikoA's avatar
KurikoA
Community Member
5 months ago

Rise 360 – Bug in Scenario block

When creating a Scenario block in Rise, I turned off the character on every screen because I don't want to use a character. On the overall scene settings, I have also switched 'Show character through...
rise 360
KurikoA's avatar
KurikoA
Community Member
5 months ago

Hi Kelly,

You'll see in the screenshots I attached to my post that the character setting was already switched to ‘Off’ on the ‘Scenario End’ screen when the issue occurred. Hence, why I reported it as a bug. So I'm not sure why you suggested that as the solution?

You'll also note that when you switch the Show character throughout scene option to Off, this automatically switches the character off for all slides in the scene, including the Scenario End slide. So, again, I'm confused as to why you suggested the need to do this as a separate step?

Anyway, the issue with the Scenario End screen (which I unfortunately only captured in screenshots instead of video) is no longer happening today – what a surprise!

However, the bug is still occurring when I use the 'End Scenario' action on any other screen in the scene. I’ve now recorded a narrated video (attached) to demonstrate this for you more clearly, but I notice that this forum doesn't accept video attachments. So I'll submit it as a private case and then loop back to this post for anyone else who's having the same issue. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 months ago

    Hi KurikoA​,

    Thanks for following up and sharing additional details with us. I'm glad to know that the issue with the End Scenario screen seems to have been resolved! 

    I understand you are planning to open a case with us to share the experience with the End Scenario action on another screen. I wanted to confirm if you've opened a case with us, as I'm not seeing it on our end. I'm happy to open a case on your behalf if you like! 

    Looking forward to hearing from you!