Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
The staff (not all) of a customer, are having this same problem from a scorm file uploaded to their LMS.
Hi there, Gillian. If not all of the staff are getting this error, some of them might have something in their browser conflicting with the playback of media in the course. What has worked for me is disabling plugins or browser extensions, or even clearing the cache.
If those options aren't feasible, have those learners view the course in a private browsing window, e.g. incognito in Chrome.
Thanks for your response