Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
I am having the same issue, but it occurs when I preview it. So is there a solution for that, honestly, I have been having a lot of issue with both Rise and Articulate that was not expected, and no one has gotta back at me yet. This is really disappointed
Hi Ling-Hui. I'm sorry to hear that! I saw we helped with some trial issues in September, but I don't see another case more recently.
We'll reach out to you using this email to work on the video issue. We are celebrating US Thanksgiving on Thursday and Friday, so it might take us a little longer than usual.
