Forum Discussion

ConcettaPhillip's avatar
ConcettaPhillip
Community Member
7 years ago

Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported

Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
rise 360
StephenGorey's avatar
StephenGorey
Community Member
5 years ago

[SOLVED]

Hi all, I encountered this problem today and found that the problem video had a '+' plus symbol included in the title.

I renamed the video, replaced the video in Rise, exported again to LMS and the problem was solved.

  • CNavarro's avatar
    CNavarro
    Former Staff
    5 years ago

    Hi Stephen,

    Awesome job! Thank you very much for sharing your findings.

     

    • StephenGorey's avatar
      StephenGorey
      Community Member
      5 years ago

      No problem at all !