Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
I encountered this problem because I had special characters in the video title. Try renaming the video with no special characters in the title. That solved it for me.
Hi, I had already tried that, no joy.
Rob, if it plays on review that's a good sign. Have you tried uploading it to Scorm Cloud? That would show if its something in the Rise files. If it plays on Scorm Cloud, that means the culprit is in the LMS player. Support was super helpful with running down the very unique cause of our issue, but it might be that the SumTotal LMS player is the one where the video file character limit applies and not the player on your LMS. Same with the special characters, it might be a different LMS player. All the LMSes annoyingly customize their players so sometimes its something unique. Make sure to come back and tell us what worked!