Forum Discussion

ConcettaPhillip's avatar
ConcettaPhillip
Community Member
7 years ago

Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported

Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
rise 360
RyanThompson-0e's avatar
RyanThompson-0e
Community Member
5 years ago

I'm also having this issue. When I export my course as Web type, the videos will not play. I get the "The media could not be loaded, either because the server or network failed or because the format is not supported." error. I've simplified the mp4 file names to just be one word, less than 10 character with no special characters. That doesn't seem to help. I've also tried this in different browsers and in incognito mode and nothing seems to help. Any pointers on next steps?

Crystal-Horn's avatar
Crystal-Horn
Staff
5 years ago

Thanks for sharing what you've tried, Ryan. We're going to work with you on some next steps via email.

Also, we're still investigating why some users hit this error with videos, and we'll share any fixes or developments here!

  • FlorianROBERT-c's avatar
    FlorianROBERT-c
    Community Member
    5 years ago

    I'm also having the same issue as  Ryan, any fixes yet ? 
    It works fine on LMS but videos doesn't launch in web type export. 

  • JessicaLavoie-9's avatar
    JessicaLavoie-9
    Community Member
    3 years ago

    Hi any tips for this, I am getting the same message.