Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
My coworker found that the encoding of the video seemed to be corrupt or something. Even though the video is an MP4, which is supported, it would not play after publishing.
He has found that re-encoding the video to mp4 and optimize it for web in, for example, Handbrake, solved the problem for us.
Thanks for the tip Maaike,
Then there must be an issue with the video encoder used in Rise. The videos are transcoded when uploaded. The video files in the package downloaded are different from the original ones.
