Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported

My company has never had this issue until yesterday.  Rise courses that had been available for months are now having an issue with some of the videos.  They are populating the same error as this chain pertains to and when we removed any special characters, they started working again.

Did something change in the past few days that would make these videos go from working to not working?  While the fix of removing the special characters worked, if there isn't a larger solution to this, we will need to review large amounts of content on our end if we now need to ensure none of the mp4s in our Rise 360 courses have special characters in the file name.