Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
Hi - I'm getting the same error "The media could not be loaded, either because the server or network failed or because the format is not supported." after uploading my video in Rise and trying to play it. The file name is 11 letters, no special characters. I had recorded it with my iPhone and then uploaded to MS Teams and downloaded it from there to my desktop. I uploaded the video to Rise from there. It is a .mov and 255 MB. I also tried via Chrome Incognito and encountered the same error. The video plays fine when I access it from my desktop.
Hi Allison,
This may help: https://www.makeuseof.com/fix-media-could-not-be-loaded-chrome/
