Forum Discussion

ConcettaPhillip's avatar
ConcettaPhillip
Community Member
7 years ago

Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported

Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
rise 360
AllisonHetrick-'s avatar
AllisonHetrick-
Community Member
4 years ago

I'm getting the error when playing it in Rise (both Edit and Preview modes), it hasn't even gone through our LMS.

  • Chris-Santos's avatar
    Chris-Santos
    Staff
    4 years ago

    Hi Allison,

    I see that my colleague Mick was able to help you out with your video in Rise when you submitted your support case.

    For those who are following, the video needed to be reencoded using a video editing tool for the error "media could not be loaded" to go away.  Feel free to send us a case here if others are encountering the same error too.