Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
Hi, I'm having the reverse issue - we're getting this error message when playing the video in Preview. It's not consistent across users. Any ideas?
Hello Melissa! Have you tried re-encoding your video file to a standard MP4 format?
Do you know what format and codec your video is using? Does this happen to any video files you upload to your Rise course?
Would you be willing to share the video files with us so that we can run some tests and have a closer look? If that's okay, you may upload your files to us directly by opening a case here. Our support team will be more than happy to investigate the issue for you.