Forum Discussion
Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported
Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
I'm having the same issue when uploading my video. It displays "Media Could Not Be Loadedeither because the server or network failed or because the format is not supported".
I've tried re-uploading it multiple times, and I've made sure the name has no special characters. Same issue keeps happening
Hello ChatGPT Trainings,
Sorry to hear that you ran into a similar issue.
I'd like to ask a few questions to help clarify your experience.
- Are all of your videos affected, or just a few of them?
- What application are you using to create and edit your videos?
- Have you tried re-encoding your videos to a different video profile to see if this helps? You can use a tool called Handbrake for this. Here's where you can download this app, and this video will show you how to use it.
If the issue persists, please open a case with our support team here so we can take a closer look at what's happening.
