Forum Discussion

EstherH's avatar
EstherH
Community Member
5 months ago

Rise 360 | Uploading Audio Files Not Working

Hi everyone, I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all. Is this a known issue?
rise 360
KellyAuner's avatar
KellyAuner
Staff
5 months ago

Hi EstherH,

I'm happy to help!

I understand that nothing happens when you upload an mp3 file to an audio block in your Rise 360 course. I tested this out with multiple mp3 files and was able to upload successfully. Here are the steps I took after inserting an audio block:

  • Select the pencil (content) icon on the left side of the block
  • Select Upload
  • Choose your mp3 file and select Open
  • Exit out of the Edit Audio side panel - you will not see a loading symbol or your file appear as attached
  • Select the play button in your course to test if the file was successfully uploaded

If the issue persists, please try uploading another audio file to help us narrow down why this occurs. It would also be helpful to see a copy of your course and audio file for further troubleshooting, which you can share in support case!