Forum Discussion

EstherH's avatar
EstherH
Community Member
5 months ago

Rise 360 | Uploading Audio Files Not Working

Hi everyone, I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all. Is this a known issue?
rise 360
Deborah_B800's avatar
Deborah_B800
Community Member
5 months ago

This is happening to me as well.  I tried to do it yesterday and it didn't work. Then tried to do the same thing today...still can't upload audio.

  • TarynHunt-a1f89's avatar
    TarynHunt-a1f89
    Community Member
    5 months ago

    I'm glad it wasn't just me today! I just opened my course back up and now the audio files are working again. 🤷‍♀️

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hello TarynHunt-a1f89​ and Deborah_B800​,

      Sorry to hear about the audio issues in Rise 360!

      I'm glad the audio files are working again on your end, TarynHunt-a1f89​. But are you now able to upload MP3 files to your Rise blocks? It was possibly a network glitch, as I was able to upload a short audio file to an Audio block.

       

      Successfully uploaded a short audio file to Rise 360.

       

      If the issue persists, would you be willing to share the affected audio file with us so we can run some tests with it? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.