Forum Discussion
Rise 360 | Uploading Audio Files Not Working
I was able to upload audio files again at the end of last week. But now all audio files in the course have disappeared and I can’t upload anything anymore.
Hello EstherH,
I'm sorry to hear that you encountered this issue. I'd like to ask a few questions to clarify your experience.
- For the missing audio files, did this occur in only one course, or are your other courses affected as well?
- When you say you can't upload anything anymore, do you get an error message when trying to upload a media file? If yes, would you mind sharing a screenshot of the error?
- Does deleting existing blocks and replacing them with new ones help?
- Does importing your lessons into a new Rise 360 course help to correct the behavior?
I tested uploading media files in a new Rise 360 course, and everything seems to be working properly. Please open a case with our support team here if you'd like us to troubleshoot one of your affected Rise 360 courses.
Thank you for your response! It seems to be an issue with our company network, as everything works normally when I’m working from home. I have already opened a support case and received a response with instructions for our IT on how to resolve this.
Hi EstherH!
Thanks for following up!
Great call on opening a support case. I see that my teammate Ian has been helping you. If you run into any setbacks, feel free to reconnect with Ian through your case.
Have a great rest of your week!
