Forum Discussion
Rise 360 | Uploading Audio Files Not Working
Hi everyone,
I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all.
Is this a known issue?
I was able to upload audio files again at the end of last week. But now all audio files in the course have disappeared and I can’t upload anything anymore.
Hello EstherH,
I'm sorry to hear that you encountered this issue. I'd like to ask a few questions to clarify your experience.
- For the missing audio files, did this occur in only one course, or are your other courses affected as well?
- When you say you can't upload anything anymore, do you get an error message when trying to upload a media file? If yes, would you mind sharing a screenshot of the error?
- Does deleting existing blocks and replacing them with new ones help?
- Does importing your lessons into a new Rise 360 course help to correct the behavior?
I tested uploading media files in a new Rise 360 course, and everything seems to be working properly. Please open a case with our support team here if you'd like us to troubleshoot one of your affected Rise 360 courses.