Forum Discussion

EstherH's avatar
EstherH
Community Member
5 months ago

Rise 360 | Uploading Audio Files Not Working

Hi everyone, I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all. Is this a known issue?
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
5 months ago

Hello EstherH,

I'm sorry to hear that you encountered this issue. I'd like to ask a few questions to clarify your experience.

  • For the missing audio files, did this occur in only one course, or are your other courses affected as well?
  • When you say you can't upload anything anymore, do you get an error message when trying to upload a media file? If yes, would you mind sharing a screenshot of the error?
  • Does deleting existing blocks and replacing them with new ones help?
  • Does importing your lessons into a new Rise 360 course help to correct the behavior?

I tested uploading media files in a new Rise 360 course, and everything seems to be working properly. Please open a case with our support team here if you'd like us to troubleshoot one of your affected Rise 360 courses. 

EstherH's avatar
EstherH
Community Member
5 months ago

Thank you for your response! It seems to be an issue with our company network, as everything works normally when I’m working from home. I have already opened a support case and received a response with instructions for our IT on how to resolve this.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi EstherH!

     

    Thanks for following up!

     

    Great call on opening a support case. I see that my teammate Ian has been helping you. If you run into any setbacks, feel free to reconnect with Ian through your case.

     

    Have a great rest of your week!