Forum Discussion

EstherH's avatar
EstherH
Community Member
7 months ago

Rise 360 | Uploading Audio Files Not Working

Hi everyone, I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all. Is this a known issue?
rise 360
MandichGroup's avatar
MandichGroup
Community Member
3 months ago

I am experiencing a similar issue. I try uploading an MP3 file and it is just loading but nothing is happening, it says "processing audio...".

MichaelSchug's avatar
MichaelSchug
Community Member
2 months ago

I seem to be having the same issue. No MP3-File I`ve tried worked out.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi MichaelSchug​!

    Sorry to hear you're having trouble uploading audio files to Rise 360!

    Everything seems to be working when testing a sample MP3 file on my end. Have you tested the issue across multiple supported browsers? Also, does clearing your browser's cache make any improvement?

    If the issue persists, it's possible your network endpoints may need to be configured. The domains listed in this article must be accessible on port 443 in order for Articulate services to function properly.

    If you're still having issues after those steps, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!