Forum Discussion

BenoitDion's avatar
BenoitDion
Community Member
2 days ago

Rise 360 + Vimeo

Hello, We are currently receiving several calls from clients informing us that they are unable to watch the videos in our training courses. The courses were created with Rise 360 and Vimeo videos a...
rise 360
KellyAuner's avatar
KellyAuner
Staff
2 days ago

Hi BenoitDion,

I'm glad you're reaching out about this!

Currently, there are no known incidents involving Vimeo videos freezing in Rise 360. That said, what you’re describing is not expected behavior. 

I see you've submitted a case with our Support Engineers, so they'll be reaching out shortly. If you can please share with them whether these videos previously worked correctly in Rise 360, or if this is the first time learners are accessing the courses, that would help narrow down the issue!

KarlMuller's avatar
KarlMuller
Community Member
2 days ago

Hi Kelly,

This seems not to be an isolated incident. All of our team members are seeing this problem (we all work from different locations) and are all seeing the same issue in Rise Edit mode and for published courses. 

The fact that this also affecting Vimeo videos in published courses seems to suggest a problem with the Vimeo service itself. 

  • EduardoRodri852's avatar
    EduardoRodri852
    Community Member
    2 days ago

    I tested videos from video on other software as well as my personal website and they played fine. The issue is with Articulate Rise. Example: 

    https://visualpointofview.com/test/test.html