Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
Hi BenoitDion,
I'm glad you're reaching out about this!
Currently, there are no known incidents involving Vimeo videos freezing in Rise 360. That said, what you’re describing is not expected behavior.
I see you've submitted a case with our Support Engineers, so they'll be reaching out shortly. If you can please share with them whether these videos previously worked correctly in Rise 360, or if this is the first time learners are accessing the courses, that would help narrow down the issue!
Hi Kelly,
This seems not to be an isolated incident. All of our team members are seeing this problem (we all work from different locations) and are all seeing the same issue in Rise Edit mode and for published courses.
The fact that this also affecting Vimeo videos in published courses seems to suggest a problem with the Vimeo service itself.
I tested videos from video on other software as well as my personal website and they played fine. The issue is with Articulate Rise. Example:
https://visualpointofview.com/test/test.html
