Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
It is not isolated and occurs on all browsers. I have tested on Prisma, Edge, Safari, Chrome, Firefox and Opera. I also tested a Vimeo embed on my personal website to see if the issue is Vimeo and it played perfectly. YouTube embeds and uploaded videos work fine on Rise. It's the Vimeo embed that has issues playing but is ONLY on Rise.
Please create a Tech Support case and report your findings, and include the URL of this post as a reference.
I already did that and chatted with a rep. They are blaming Vimeo. I chatted with Vimeo support as well, they are blaming Articulate.
The only workaround I found is using the embed code from Vimeo and not the URL link. That seems to work so far. Unfortunately, I can't change over 600+ links on hundreds of courses... so yeah, fun times.