Forum Discussion

BenoitDion's avatar
BenoitDion
Community Member
1 month ago
Solved

Rise 360 + Vimeo

Hello, We are currently receiving several calls from clients informing us that they are unable to watch the videos in our training courses. The courses were created with Rise 360 and Vimeo videos a...
rise 360
  • LaurenDuvall's avatar
    LaurenDuvall
    1 month ago

    Hi everyone!

    Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.

    The good news: the provider has resolved the issue.

    Most videos should now load normally without you needing to do anything.

    If a video still doesn’t appear:

    1. Clear your browser cache.
    2. Reload the course.

    That should restore normal viewing.

    If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.

PatrickHealy-ff's avatar
PatrickHealy-ff
Community Member
1 month ago

We're seeing the same issue on our Rise courses too. It's only affecting our courses built using Rise. It's not affecting our courses built using Adapt Builder. They both have the same embed method using the URL link. So the issue must be with Articulate.