Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
In our case, this does not appear to be an isolated issue. Our organization has more than 100 courses created in Rise 360 with Vimeo embedded videos, and they are currently affected by the same problem.
Across these courses, when users press play, the video starts (the audio plays correctly), but the image remains frozen. As mentioned, the videos work perfectly when accessed directly on Vimeo, and we have also tested embedding them on other websites and in Genially without any issues.
Given the scale of the impact on our side, we would appreciate confirmation as to whether there is an ongoing incident or any known issue affecting embedded Vimeo players.
From my testing, if using the URL link provided, it does not play correctly. If you use the embed code provided, it works. The issue on our end is that we have 600+ courses with over 800+ videos... so replacing those links to reupload SCORMs is a bit much...