Forum Discussion
Rise 360 + Vimeo
From chat:
Thank you so much for patiently waiting. Upon checking my colleague Darwin is already working on your case and raised it as a possible bug. He already communicating with our engineering team to thoroughly review the difficulty that you encountered.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs:
Hello everyone!
Appreciate you all reaching out! I can confirm that our team is investigating this bug where Vimeo videos are not displaying as expected in Rise 360. I have added all of your voices to the existing bug report. I'd like to share this article on how we tackle bugs, for your reference.
As a workaround, you can try either of these:
- Use the video's embed block. Here's how you can find this info:
-
- Open the video in Vimeo.
- Right-click on it.
- Click "Copy embed block".
- Use that embed block to replace the video's URL in Rise.
- Advise your learners to play the video on Vimeo. This will open a new window or tab on their browser where they can play the video without issues.
We're sorry if this has been slowing you down. We'll be sure to share any future updates on a fix in this thread, so all are in the loop!
Thank you for your help. Unfortunately that solution only works for new courses. Many of us cannot afford to do that with all our our courses as we have have hundreds of courses with hundreds of videos.