Forum Discussion
Rise 360 + Vimeo
This was just added to the Articulate Status page:
"Monitoring - We’ve deployed a fix for the issue affecting Vimeo videos embedded in Rise 360. Customers no longer need to update or replace their Vimeo links. To apply the fix, please republish your course.
We’ll continue working with our third-party provider on longer-term improvements and provide additional updates."
This is yet another patch that does not help those of us that now need to re-publish and upload hundreds of courses. Support has not been very positive on this issue.
It's honestly hard to believe that republishing and re-uploading courses is being presented as a "fix." For those of us managing hundreds of courses across multiple third-party platforms, this is not a solution — it's just shifting the burden onto the customers.
This requires an enormous amount of time and resources that many of us simply don't have. A real fix should not require end users to manually redo work that was already done. The fact that this is being marked as resolved is deeply frustrating, especially when support has been far from helpful throughout this entire process.
We need an actual solution, not a workaround dressed up as one.
Hi CarmenRodrguezO and EduardoRodri852,
You're correct - this is a mitigation we've put in place while we wait on further information. I know it's not the ideal solution, and we're still actively exploring other long-term solutions and will continue to share updates as we have them.Ashley we appreciate the assistance but the frustration on my part lies with the deflection by Articulate on the responsibility of the issue to a "3rd party", in this case Vimeo. Many of us did our own testing (I have a front end and software engineering background) and submitted several videos with evidence that the issue was/is within Articulate Rise, not Vimeo, as their videos function perfectly fine within other platforms and services.
