Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
Hi all —Thanks so much for your patience while we investigated this issue and worked to connect with our third-party provider.In parallel, our team has been testing and implementing a fix on our end, which we initially enabled for customers on an ad hoc basis. Given the limited response from our provider, we decided this evening to roll out that fix to all customers.With this update, you won’t need to manually change your Vimeo links. To apply the fix, simply republish your course.We’ll continue exploring longer-term solutions and engaging with our provider on next steps. We’ll also keep this thread updated if anything further is needed. Thanks again for flagging this and for sticking with us while we worked through it.
Thank you so much for the effort and for keeping us informed throughout the process — the team's dedication is truly appreciated.
That said, republishing hundreds of courses across third-party external platforms is unfortunately not something we're able to take on at this time. It represents a significant amount of work, and we simply don't have the resources or bandwidth to carry it out right now.