Forum Discussion
Rise 360 + Vimeo
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
Hi everyone,
This morning I got a response from Vimeo, they said that "Our engineers have completed a thorough investigation into the playback issue where the image freezes while audio continues. We have confirmed that there are no technical faults on Vimeo’s side, and no recent changes have been made to our embed functionality." They also said to refer to the Articulate incident page.
On our side, we did not change any URLs nor republish any courses, but this morning after the Articulate fix some of them work fine; while others still freeze.
I also shared this new behaviour with articulate support team.