Forum Discussion
Rise 360 + Vimeo
Hello,
We are currently receiving several calls from clients informing us that they are unable to watch the videos in our training courses. The courses were created with Rise 360 and Vimeo videos a...
Hi everyone,
This morning I got a response from Vimeo, they said that "Our engineers have completed a thorough investigation into the playback issue where the image freezes while audio continues. We have confirmed that there are no technical faults on Vimeo’s side, and no recent changes have been made to our embed functionality." They also said to refer to the Articulate incident page.
On our side, we did not change any URLs nor republish any courses, but this morning after the Articulate fix some of them work fine; while others still freeze.
I also shared this new behaviour with articulate support team.